My name is Scott T. Mueller, I was born and raised in the Milwaukee, WI area where I lived most of my life. In the last 4 years I moved to the Orlando, FL area where I can now enjoy doing the things I like year round. My hobbies besides writing and promoting my new book are kayaking the beautiful rivers of Florida, snorkeling, hunting for fossils, the War Between the States and even becoming a Civil War reenactor for a number of years. I like people, and helping people has been a passion of mine for years. I want to make a difference and found a way to do so by writing my book in the hope that it will help you.


I have worked in the airline industry for almost two decades and have held many positions with a domestic regional airline that has been recognized in the industry for the superior level of product and customer service year after year. I was the system manager of baggage services for this carrier for five years. When I started in this position, this carrier mishandled four bags per 1000 customers: relatively large numbers for this airline, but average for domestic carriers according to the Department of Transportation, who publishes these statistics on the "Air Travel Consumer Home Page." When I left the position, dubbed by many as the "worst job in the company," the average number of mishandled bags had dropped to record low numbers of less than two bags mishandled per 1000 passengers. The airline boasted its status as number one domestic airline for least baggage mishandles with related costs that were cut in half. These two per 1000 mishandled bags, however equate to people, and people are those who suffer when a bag is lost, damaged, delayed, or pilfered. Sometimes the consequences are quite damaging or permanent. As the manager of baggage services, I was passionate about my customer's losses. I drove to their homes to deliver delayed luggage; I took care of their problems on weekends, holidays, and vacations; and I even gave out my home telephone number. My goal now is to educate domestic and international passengers to become proactive in protecting their valuable possessions when they travel. Everyone benefits if the customer does: you, the airlines, and the Transportation Security Administration (TSA). An informed decision about your possessions can take the anxiety and pain out of your travel experience and save the airlines and TSA millions of dollars a year in claims that they currently pay.

Where ever your travels take you, make the best of your travel experience and come home safe.

Warmest Regards,

Scott T. Mueller